Terms And Conditions

This privacy policy states how pmarareza.com uses and protects any information you may provide when you use this website. pmarareza.com is committed to ensuring your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. pmarareza.com may change this policy from accordingly to knew policy changes by updating this page.
We encourage you to check our policies, from time to time, to ensure that you are happy with any changes there may be.
We collect the following information:
  • name
  • contact information including email address
  • demographic information

We require this information to understand your needs and provide you with a service based in our values or Excellency, responsibility and privacy ethics. Some of other actions we may take to use your information include:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information we may find of interest to our clients by using the email address, which you have provided.
The security of your personal information is important to us. We use reasonable technological and physical safeguards to protect personal information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure; however, we make all possible efforts to use commercially means to protect your personal information. In the unlikely event of a data breach, you will be notified as soon as possible.

If you have any questions about security on our website, please contact us at: info@pmarareza.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We accept MasterCard, Visa, Western Union and ACH bank transfers as well as PayPal payments. We accept local checks (Panama banks), which once cashed order will be process.

Returns are accepted within the next 48 hours of receiving the merchandise. To help with holiday gift-giving, we are extending our return policy for gift items purchased between December 15, 2015 and December 31, 2015. If you or a recipient is dissatisfied with a gift item purchased during this time, it can be returned by January 8, 2016, for a refund of the merchandise value.

We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. We carefully inspect your order prior to delivery. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

We cannot accept returns on gift cards, cards, special-offers products or other items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price that ends in $.97 or $.99. Prior purchases are not eligible for a price adjustment.

An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with an original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take up to 14 business days from time of request). You may return merchandise for a refund or replacement using our online return service for detailed procedures for returning items, visit pmarareza.com or contact Customer Service at 507.2235365 between the hours of 9:00 am - 6:00 pm (M-F), 9:00 am - 6:00 pm (S,S).

For your convenience you can begin by processing your return online. Indicate the reason for return and whether you would like a replacement or merchandise credit. Depending on the reason for return, you may be responsible for return shipping ($6.50 for a small package and $13.25 for large or bulk items).
Online returns can only be used when you bring your items to a Pmá Rareza drop-off location. If you would prefer to schedule a pickup, please contact us at 507.223.5365 or service@pmarareza.com

We deliver within the territory of the Republic of Panama, using local carriers. For clients requests from the Arraijan area to the rest of the country side including areas after Tocumen

Delivery & Handling Charges are as follows:
Prices include delivery & handling charges as well as ITBMS (local taxes).
$12.00 flat fee for domestic, all areas between Tocumen and 24 de diciembre.
For the rest of the country delivery and or shipping fees will be calculated for our customers.
Our hours of operation are Monday thru Friday 8:00 AM to 5:00 PM local Panama time.
Please note our cut off time for orders daily is 3:00 PM local time. The processing time for orders is 6-48 hours.

We are closed the following holidays in Panama:
New Year’s Day
Independence Day
Christmas Day

We are not responsible for any shipping deliveries that may be affected by the local, ground transportation strikes or delays.